Communications Management

One of the keys to maintaining and growing a business is staying in touch with potential customers, past customers, and referral partners.
There are many methods to do this, including social media and email marketing. Often, though, a business needs to make that personal contact.
It’s important to follow up on a regular basis before you fall off of someone’s radar.
This means maintaining a list and a schedule to follow up. A good Customer Relationship Management […]

Communications have become so fragmented.
Some people communicate with me by email, some text me, some send a Facebook message, some call me on the phone. Lately, I even have a couple of teams on Slack and am communicating with them using that platform.

Responding to them is easy – I just respond using the same method. What’s not productive is when I need to initiate a conversation and I have to stop to think, “Now […]